Silver Leaf Disability Services Pty Ltd (ABN: 65 687 147 897)
Silver Leaf Disability Services Pty Ltd (“Silver Leaf Disability Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with us, including when you visit our website, contact us, enquire about our services, or receive disability support services from us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1
About this Privacy Policy
This Privacy Policy applies to personal information collected by Silver Leaf Disability Services through:
- Our website;
- Telephone, email and other forms of communication;
- Enquiries and applications for our services;
- Service agreements and support arrangements;
- Referrals from individuals, families, carers, support coordinators, plan managers and other organisations;
- Recruitment and employment processes; and
- Other interactions with us in the course of providing our services.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies before providing them with personal information.
2
What personal information do we collect?
The type of information we collect depends on how you interact with us and the services we provide. Information may include:
• Name, address, telephone number and email address;
• Date of birth and other identification information;
• Emergency contact and next-of-kin details;
• Information about your NDIS plan and support requirements;
• Information about your disability, health, wellbeing and support needs;
• Information about medications, allergies, behaviours, risks and relevant medical conditions;
• Information about family, carers, guardians, nominees or representatives;
• Financial and payment information;
• Service records, case notes, incident info & support documentation;
• Photographs, videos or other images where collected with consent;
• Employment-related info if applying for a position; and
• Information provided through contact or enquiry forms on our website.
Some of this information may constitute sensitive information under Australian privacy law. We take additional care when collecting and handling sensitive information.
3
How do we collect personal information?
We may collect personal information directly from you, including when you:
- Contact us by telephone, email or through our website;
- Submit an enquiry or application;
- Enter into a service agreement with us;
- Provide information during the delivery of your supports;
- Communicate with our staff; or
- Provide feedback or make a complaint.
Where appropriate and permitted by law, we may also collect information from third parties, such as:
- Your parent, guardian, nominee, carer or authorised representative;
- Support coordinators;
- Plan managers;
- Healthcare and allied health professionals;
- Other service providers;
- Government agencies or regulators;
- The National Disability Insurance Agency (NDIA); and
- Other organisations involved in coordinating or delivering your supports.
We will generally take reasonable steps to ensure that you are aware of, or have consented to, the collection of information from third parties where required by law.
4
Why do we collect and use personal information?
We collect and use personal information where reasonably necessary for our business and service-delivery activities, including to:
• Provide safe, appropriate and person-centred disability support services;
• Understand your needs, preferences, goals and support requirements;
• Communicate with you and your authorised representatives;
• Manage service agreements and bookings;
• Coordinate supports with other providers and professionals where authorised;
• Maintain appropriate service and support records;
• Manage payments, invoicing and administration;
• Meet our legal, regulatory and contractual obligations;
• Manage incidents, complaints, risks and safeguarding matters;
• Improve the quality and effectiveness of our services;
• Respond to enquiries and requests;
• Manage our website and online services;
• Recruit and assess prospective employees and contractors; and
• Protect the safety, rights and wellbeing of participants and workers.
We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.
5
Sensitive information
Disability, health and medical information may be sensitive information under Australian privacy law.
We only collect sensitive information where it is reasonably necessary for our functions or activities and where we have a lawful basis to do so.
Where required, we will obtain your consent before collecting, using or disclosing sensitive information.
You may withdraw consent where consent is the basis for our handling of your information. However, withdrawing consent may affect our ability to provide particular services where the information is reasonably necessary for those services.
6
Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. Depending on the circumstances, information may be disclosed to:
- Your authorised representatives, guardian, nominee or carer;
- Support coordinators and plan managers;
- Healthcare and allied health professionals;
- Other disability or support providers;
- The NDIA and other relevant government bodies;
- Regulators and statutory authorities;
- Emergency services where necessary;
- Insurers, professional advisers and auditors;
- Technology, IT, payroll, accounting and other service providers who assist us in operating our business; and
- Other parties where you have provided consent or disclosure is otherwise permitted or required by law.
We will take reasonable steps to ensure that third parties who handle personal information on our behalf do so appropriately.
7
Overseas disclosure
Some of our service providers, software platforms or technology systems may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable privacy laws.
Where required, we will inform you of relevant overseas disclosures or obtain consent.
8
Website and online privacy
When you visit our website, we may collect technical information such as:
- IP address;
- Browser & device info;
- Operating system;
- Pages visited;
- Date & time of visits;
- Referring website; and
- Other info collected through cookies or similar technologies.
We may use this information to operate, secure, maintain and improve our website and understand how visitors use it.
9
Cookies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that can help websites remember preferences, analyse website traffic and improve functionality.
You can generally adjust your browser settings to refuse or delete cookies. However, doing so may affect the functionality of some parts of our website.
If our website uses third-party analytics, advertising or other tracking technologies, additional information about those services may be provided through our website.
10
Direct marketing
We may occasionally send information about our services, news or updates where permitted by law.
You can request to stop receiving direct marketing communications at any time by contacting us or using the unsubscribe facility included in an electronic marketing message.
We will process your request within a reasonable period.
11
Data quality and accuracy
We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete and up to date.
We rely on you and your authorised representatives to provide accurate information and to notify us when your circumstances or information change.
12
How we protect personal information
We take reasonable steps to protect personal information from:
- Misuse;
- Interference;
- Loss;
- Unauthorised access;
- Modification; and
- Unauthorised disclosure.
Depending on the circumstances, security measures may include access controls, secure systems, password protection, staff training, physical security measures and appropriate information-handling procedures.
No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
13
Data breaches
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws, including the Notifiable Data Breaches scheme where applicable.
Where notification is legally required, we will notify affected individuals and the relevant regulator as required.
14
How long do we keep personal information?
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, meet legal and regulatory obligations, resolve disputes and maintain appropriate business records.
Different types of records may be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or regulatory retention requirements.
15
Accessing your personal information
You may request access to personal information we hold about you, subject to any applicable exceptions under Australian law.
To request access, please contact us using the details below. We may need to verify your identity before providing access to personal information.
16
Correcting your personal information
If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.
We will take reasonable steps to correct information where appropriate.
17
Privacy complaints
If you believe we have handled your personal information incorrectly or have breached an applicable privacy law, you may make a privacy complaint to us.
We encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Contact Our Privacy Officer:
Entity: Silver Leaf Disability Services Pty Ltd
Email: contact@silverleafdisabilityservices.com.au
Phone: 0415 936 436
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
18
Consent
Where consent is required, we will seek consent in an appropriate manner and will explain, where reasonably necessary, what information is being collected and how it will be used or disclosed.
You are generally entitled to withdraw consent where consent is the basis for our handling of your information. Withdrawal of consent does not affect the lawfulness of handling that occurred before consent was withdrawn.
19
Children and young people
Where we provide services to children or young people, we take additional care in handling their personal information.
Where appropriate, we may communicate with and obtain information from a parent, guardian or other person legally authorised to act on their behalf.
We will handle children's and young people's information in accordance with applicable privacy, safeguarding and other legal requirements.
20
Third-party services
Our website or business operations may use third-party services such as website hosting, email, analytics, online forms, payment services, cloud storage and other technology providers.
Those third parties may have their own privacy policies and terms. We encourage you to review those policies where relevant.
21
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.
The latest version will be published on our website with the updated effective or revision date.
22
Contact us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:
Silver Leaf Disability Services Pty Ltd
ABN: 65 687 147 897
© 2026 Silver Leaf Disability Services Pty Ltd. All rights reserved.
