Resources & Frequently Asked Questions
Find clear answers to common questions about our services, NDIS plan management options, and how we deliver support in Alice Springs.
01 What is Silver Leaf Disability Services?
Silver Leaf Disability Services is an independent NDIS service provider based in Alice Springs, Northern Territory. We offer personalized disability support services to help participants live independently, achieve their goals, and engage with their communities.
02 Are you an NDIS registered provider?
No, we are an NDIS service provider. This allows us to offer flexible, direct support to self-managed and plan-managed NDIS participants without unnecessary administrative delays.
03 Who can access your services?
We support self-managed and plan-managed NDIS participants, as well as private self-funded clients across Alice Springs and surrounding Central Australian communities.
04 What services do you provide?
Our services include Daily Living Support, Community Participation, Transport Assistance, Capacity Building, and Companion Social Supports.
05 Where are your services located?
Our services are primarily located in Alice Springs, Northern Territory (NT 0870) and nearby surrounding regions.
06 Can I use my NDIS funding with Silver Leaf Disability Services?
Yes! If your NDIS plan is self-managed or plan-managed, you can allocate your funding to receive support services from us.
07 How do I get started with Silver Leaf Disability Services?
Getting started is simple. You can contact us via phone at 0415 936 436 or email contact@silverleafdisabilityservices.com.au to arrange an initial consultation to discuss your support plan.
08 Do you provide emergency or 24/7 care?
Our standard operating hours are Monday through Friday, 9:00 am to 5:00 pm. Specific support schedules can be customized during your service agreement planning.
09 How do you ensure quality and safety for participants?
We adhere strictly to the NDIS Code of Conduct. All our support workers undergo mandatory NDIS Worker Screenings, Working With Children Checks, and ongoing professional development.
10 How can I provide feedback or raise a concern?
We welcome all feedback. You can contact our management team directly by phone, email, or through our contact form. We take all feedback seriously to continuously improve our care quality.
Have More Questions?
Our friendly Alice Springs team is here to assist you with any inquiries about our services or NDIS options.